Junior Systems Administrator - ICT Service Delivery

We have an exciting opportunity for a Junior Systems Administrator to join our IT team

About the Role

Assist in the delivery of a high quality, customer focused, IT and telecommunications service to the Institute by participating in the service desk rota, responding to telephone calls, allocating work tickets accordingly, helping set priorities and escalating problems to more senior members of the IT team as required.  Providing technical support, help and guidance to facilitate the effective use of the IT infrastructure resource in support of the aims of the Institute.

You will work independently and with other team members to develop effective working relationships with customers to increase the understanding of and satisfy end users needs and enhance the IT service provision.

You will collaborate with other members of the IT support team and managers as directed, to implement systems and solutions, ensuring a high level of availability and quality.

You should assist in the evaluation of desktop hardware, software and IT consumables to ensure that products purchased are of the appropriate quality and specification and meet the needs of the end users.

Investigate and resolve IT/telecoms issues as directed and to carry out daily operational tasks as directed by the Senior Systems Administrators or Service Delivery manager.

About the Team

You will be joining a motivated Service Desk team who aspires to provide great customer service to our customers.   We work as a team and support one another to reach our goals whilst you will receive day-to-day training support from your fellow engineers with external courses provided to assist you in your career at Sanger Institute.

You will be required to provide 1st line support from incident and service requests whilst also answering phone queries and assisting customers who call into the Service Desk office.


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Salary per annum
Full Time, Part Time, Flexible Working
Full Time
Contract Type
Job Reference

Essential Skills

  • Excellent communication and interpersonal skills.
  • Experience of delivering customer focused services.
  • Must be able to demonstrate an aptitude for working with IT.
  • Problem solving/analytical skills.
  • Have the capacity and enthusiasm for learning new skills and technologies.
  • Ability to explain technical issues to non technical users.
  • Ability to work under pressure.

Ideal Skills

  • Have an understanding of the internet and global networks.
  • Have an appreciation of computer hardware, peripherals and networking.
  • Experience of ITIL.
  • Knowledge or experience of Windows System Administration.

Other information

About Us

The Wellcome Sanger Institute is a world leading genomics research centre. Our findings are used to improve health and to understand life on Earth.

Our benefits:

There’s an attractive benefits package on offer at the Wellcome Genome Campus. We appreciate the importance of achieving work-life balance and support this with a number of family and carer-friendly policies. Plus a flexible working policy for those who may wish to amend their working pattern or arrangement.
As well as the usual benefits you would expect, we go much further:

  • 25 days annual leave (extra 1 day to a maximum of 30 days for every year you work)
  • Auto-enrolment into a generous Group Defined Contribution Pension Scheme, with enhanced company contribution (for more information, see our Pensions page)
  • Up to 2 days annual paid volunteering leave
  • Up to 10 days paid Emergency Carers Leave per year
  • Family friendly environment including options for flexible and part-time working, an on-site Workplace Nursery salary Sacrifice Schemes for pre-school children and Summer holiday club
  • Life Assurance is accessible on day 1 for all 
  • Group Income Protection Scheme (if on a contract exceeding 12 months)
  • Enhanced maternity, parental and adoption leave
  • Access to substantial number of courses and training events onsite
  • Private Healthcare Scheme 
  • Eyecare and Dental payment plans
  • Concessions and discounts from our corporate perks site

Being part of the Wellcome Genome Campus you will be part of the beautiful working environment with an impressive range of benefits, services and facilities also including:

  • Free bus service to and from Campus, covering various routes around Cambridge, Saffron Walden and surrounding villages
  • A car-share initiative
  • Free parking
  • A number of on-site venues where you can meet, eat and socialise with colleagues
  • A thriving Sports and Social Club which provides members with subsidised access to a gym, tennis courts, sports hall, fitness classes and a vibrant social calendar of events